Privacy Policy

Your privacy is important to us

Last Updated: January 2025

At Clover Holiday Village, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort or use our services.

1. Information We Collect

Personal Information

We may collect the following personal information from you:

  • Full name and contact details (phone number, email address, postal address)
  • Government-issued ID proof details (as required by law)
  • Date of birth and age
  • Payment and billing information
  • Special requests or preferences (dietary requirements, accessibility needs, etc.)
  • Information about your stay (check-in/check-out dates, room preferences)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on pages, navigation patterns)
  • Location data (with your permission)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Booking and Reservations: To process your reservations, manage your bookings, and provide confirmation
  • Service Delivery: To provide you with the best possible experience during your stay
  • Communication: To send booking confirmations, updates, and respond to your inquiries
  • Payment Processing: To process payments and maintain financial records
  • Legal Compliance: To comply with applicable laws and regulations (including maintaining guest registers as required by law)
  • Improvement: To improve our services, facilities, and website functionality
  • Marketing: To send promotional offers and updates (only with your consent)
  • Safety and Security: To ensure the safety and security of our guests and property

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Legal Requirements: When required by law, court order, or government authorities
  • Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, booking platforms, etc.)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Emergency Situations: To protect the safety, rights, or property of our guests, staff, or others
  • With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure data storage systems
  • Encryption of sensitive information
  • Access controls and authentication procedures
  • Regular security audits and updates
  • Staff training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements
  • Maintain business records for operational purposes

Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Withdraw Consent: Withdraw your consent for data processing where applicable
  • Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or online booking platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top of this page
  • Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Clover Holiday Village

Address: Jagenahalli Village, Shanivarasanthe – 571235, Kodagu District, Karnataka, India

Phone: +91 76195 85615 / +91 70193 41180

Email: cloverholidayvillagekodagu@gmail.com

WhatsApp: +91 76195 85615

Your Consent

By using our services, booking accommodations, or accessing our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Have Questions About Our Privacy Policy?

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